Returns, Refunds and Cancellation Policy.
We are here to help however we can.
Our Returns policy lasts 30 days, if you buy something that you, then, no longer want when you receive it.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. This is a further 16 days than the regulations for distance selling allow so hopefully give you enough time to decide. If under any confusion or doubt please call us.
Only send us products back purchased from www.olpro.co.uk / www.olproshop.com. If you have purchased the product from a retailer then please return the good to them in line with your original purchase and their own returns procedures.
To be eligible for a return, the item should be unused, in its original packaging and in a re-sellable condition. If we receive the product and it does not meet this criteria, a 10% handling fee will be charged. On receiving the product back we will refund payment within 14 days.
To complete your return, we require a receipt or proof of purchase. Please email us at firstname.lastname@example.org before returning any products.
Please do not send your purchase back to any of our retailers. Send the return to us at:
Unit 5 KDO Business Park
If you receive your product damaged please email us at email@example.com straight away, including a photograph if possible, and we will arrange for the product to be collected.
Alternatively you can call us on 01299 896959 (Monday to Friday – 9am until 5pm).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days,
If the return is rejected we will send the product back to you.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
To return your product, you should mail your product to:
Unit 5 KDO Business Park,
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $58.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Cancelling an Order
We ship all orders within 2 days so if you wish to cancel an order you must tell us within 12 hours of ordering and even then we cannot guarantee that the product will not have been shipped.
OLPRO are suppliers of camping accessories, outdoor equipment,8 person family tents, 6 person family tents, 3 berth tents, caravan cleaning, melamine sets, caravan toilet chemical, lighting, caravan awning carpet, sleeping bags and windbreaks,