OLPRO Warranty, Terms & Conditions
OLPRO 30 day No Quibble Returns & 365 Day Warranty Details
The Simple Way:
Buying from OLPRO is simple and we want to make sure you’re happy after you’ve purchased from us.
We’ve created a 30 day Returns Policy and a 365 Day Warranty to make sure you’re happy with us and your new purchase. If you’re unsure of anything we’ve also many ways to contact us (See below).
This is how it works:
If you’ve bought anything from us in the last 30 days and you want to return it for a full refund. You can do. The only exclusion is where you’ve damaged the product yourself or damage is not covered by Warranty (See below).
You can choose to swap the product, receive a credit or a refund.
If you’ve bought a product from us and something is wrong … but you’re over the 30 days all products have a One Year – 365 Day - Warranty. Simply send back and we’ll replace like for like for a new one. If it is just a small thing or needs a replacement part – let us know and we’ll send it rather than replacing in full … to make things easier for you.
If the you’re outside of the 365 days, the product part isn’t under warranty or you’ve had an accident with a product then you can buy replacement parts from us.
If you need to Contact Us:
We always want to help. You can talk to us direct via online chat between 9am and 5pm every weekday (except for bank holidays and public holidays). This is at the bottom of the website.
You can call us on 01299 896959 during the same hours. If calling from outside the United Kingdom dial 00441299 896959 or you email to firstname.lastname@example.org. We will reply to you as quickly as possible.
You can also write to: OLPRO , KDO Business Park, Little Witley, Worcestershire, WR6 6LG.
We also have a comprehensive Help section, which you can find at the top of the page (to the left) and on each product page we have Questions and Answers.
Our 365 Warranty:
The OLPRO 365 Warranty covers you from 12 months of purchase but most of the potential warranty issues apply to issues which will occur prior to first use.
The OLPRO 365 warranty does not cover tent poles or windbreak poles or the malfunction of any fabric or component that has resulted from improper or unreasonable use or lack of maintenance. Accidents such as damage to due excessive weather/ winds, improper re-packing of products or any natural degradation due to sunlight are not covered.
No consequential loss may be claimed under this guarantee. This guarantee in no way affects your statuary rights. See below for full terms and conditions of sale from this site.
To make a warranty claim please contact your retailer first. This is the person from whom you purchased your product. They will advise you of the best course of action. If you’ve purchased the product from us and it is within 365 days then please click here and visit our Returns portal.
You can visit our returns portal by clicking here.
All products within their warranty period are swapped, like for like, for a new product. If it’s just a small issue or where something can be replaced we may choose to send that part as opposed to the full product, to save you having to return the product in full. An example of this would be if an inner tent was damaged – we would be able to send a new inner tent, as opposed to swapping the full product.
As a guide the following damage is not covered by your warranty on tents:
- General wear and tear over extended periods of use.
- Flaws in the fabric caused by excessive wear.
- Water ingress through fabric as a result of UV degradation.
- Water ingress through seams caused by excessive abrasion of seams.
- Broken zips caused by forcing, jamming or improper use.
- Over tensioned/stretched seams coming apart.
- Buckles subjected to undue force or abrasion.
- Broken carry bag if it is over loaded.
- Any tent pole breakages.
- Collateral damage from a pole breakage.
- UV Degradation.
- Condensation usually caused by a lack of ventilation.
- Commercial use by rental companies.
Repairs & Spare Parts
OLPRO After sales carry a range of spare parts for all OLPRO tents. If you need a replacement part or to purchase new poles then please visit our Spares Page here.
If your product is not covered by warranty, we sell a range of spare parts such as tent poles and inflatable tubing. If you are unsure about what you need, please email us email@example.com with as much detail of the part needed as possible and we can tell you which part you require.
To return your product, you should mail your product to:
Unit 6 KDO Business Park,
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $52.69, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please don’t return any item until you’ve completed the Returns Portal.
Cancelling an Order
We ship all orders within 2 days so if you wish to cancel an order you must tell us within 12 hours of ordering and even then we cannot guarantee that the product will not have been shipped.
Terms & Conditions:
All products are supplied by OLPRO Ltd, Unit 6 KDO Business Park, Little Witley, Worcestershire, WR6 6LG
All products branded as OLPRO are designed and supplied by OLPRO and all prices are inclusive of Value Added Tax (VAT).
These terms and conditions set out the basis on which you can use our website and place orders for items from OLPRO Ltd. By ordering goods from OLPRO you are deemed to have understood and accepted these terms. The supplier of the goods featured is OLPRO, a trading name of OLPRO Ltd. Registered office OLPRO Ltd, KDO Business Park, Little Witley, Worcestershire, WR6 6LG. Registered number 07890917 (England and Wales).
Delivery costs are stated at the time of purchase.
If you purchase anything as a PRE-ORDER then the price will be stated as a Pre-Order Price and the balance is to be paid prior to delivery.
Purchases from OLPRO will be charged the day the goods are purchased at the check out. Delivery arrangements are made at the same time. With any Pre-Order purchases the amount you will be charged will be your deposit amount. The full balance of payment will be required prior to fulfilling the order. If you do pay a deposit, then one of our sales people will contact you to take the balance of payment.
All re-stocking dates are approximate.
All Pre-Order dates are approximate but will always endeavour to have them as close as possible.
Your order for goods is accepted and a contract is formed between OLPRO Ltd and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by OLPRO, nor at the point in time that you receive an email from OLPRO acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by OLPRO but may be cancelled by you. Exceptions apply to orders for personalised items and goods made to your order which cannot be cancelled by you once you have received email confirmation that your order has been received; as such items and goods may already be in production because of your order. Following formation of the contract OLPRO shall continue to own any goods ordered until it has received payment in full from you even though the goods may have already been delivered to you.
As a company it is our policy to refund deposits for uncollected or unwanted goods or in the case where the balance remains unpaid.
If you pay in full then we will despatch the product within 3-4 days unless previously stated, the product is out of stock and a re-stocking date is given.
If a product is ordered on one day please cancel prior to 2pm, the same day, otherwise it is more than likely that the product will have been sent. We will do all we can to help in all cases but once a product has been sent we are unable to cancel the order with out you sending back the product to us.
You can cancel your order up to 30 days after their order is delivered but once delivered you must return the product to us in the same condition to which you received it.
Our standard courier delivery charge within the UK is FREE. You can purchase next day delivery at checkout and all for orders outside of the UK the cost is charged at checkout. Please call us with any delivery queries or if you have any special requirements.
Over our busy periods our standard delivery services may be affected, specific delivery details will be confirmed at the time of order.
Under usual circumstances all orders placed before 2pm will be despatched same day (on a weekday, or on a Monday if ordered over the weekend) on a 48 hour delivery service. To ensure next day delivery please select next day at the checkout. If it isn't usual circumstances it will be stated on the product or we will let you know.
For any queries please contact us between 9am and 5pm Monday – Friday on 01299 896959. The call cost is a standard rate call.
All your goods should arrive in perfect condition, however, if you do receive any goods that appear to be faulty or damaged, the company must be advised within 72 hours of receipt. This applies to any items that may appear to be missing, unless stated on the invoice that the item is currently out of stock. If any items are not to be used straight away, we advise customers to check that these have been received in perfect condition and working order. The company will do everything possible to ensure your delivery arrives on time and intact, we will not accept responsibility for any additional expenses occurred due to late or incomplete deliveries.
Every effort has been made to ensure that the specifications given on this website are correct at the time of going to print, however technical data, dimensions and weights serve as a guide only. Sometimes product specifications may change, in such instances we’ll do our very best to inform you when placing your order. All our sizes and measurements are approximate but we do try to make sure they are as accurate as possible. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.
However if you receive something you do not want you can return within 30 days.
All our products are guaranteed against manufacturing defects for 12 months from date of purchase unless otherwise specified. If a fault does occur during this period, we shall arrange to have the item repaired or replaced after it has been inspected. Any delivery charges will be met after inspection of the item. See above for full warranty details.
These terms and conditions do not affect your statutory rights as a customer.
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales.
Registered Number (In the UK): 07890917
VAT Registration Number: GB130 6769 16